Privacy Policy

1. Who we are

Cloud Hak is a trading name operated from Brighton & Hove, East Sussex, United Kingdom. You can contact us at info@cloud-hak.com.

2. What data we collect

When you use our contact form, we collect:

• Name, email, phone number (optional)
• Company name and website (optional)
• Services you're interested in
• Project description, budget range, and timeline
• How you found us

When you browse our website, we may collect anonymous usage data (page views, referral source, device type) through analytics tools to improve our site.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and prepare a proposal
• Communicate about your project
• Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis

We process your data based on your consent (submitting the form) and our legitimate interest in responding to your business enquiry, as permitted under UK GDPR.

5. Data retention

We keep your enquiry data for up to 12 months. If you become a client, we retain relevant data for the duration of our business relationship plus 6 years for tax and legal purposes.

6. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Data portability

To exercise any of these rights, email info@cloud-hak.com.

7. Cookies

Our website may use essential cookies for site functionality and analytics cookies (e.g. Google Analytics) to understand how visitors use the site. You can manage cookie preferences through your browser settings.

8. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page with an updated date.

9. Complaints

If you have a concern about how we handle your data, you can contact the Information Commissioner's Office (ICO).