Airway Clinic — Patient Triage Framework <meta name="description" content="Interactive demo: AI triage assistant routing patient enquiries. Built by Cloud Hak." /> <meta property="og:title" content="AI Patient Triage Demo — Cloud Hak" /> <meta property="og:description" content="Interactive demo: AI triage assistant routing patient enquiries. Built by Cloud Hak." /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://cloud-hak.com/demos/airway-triage/" /> <link rel="canonical" href="https://cloud-hak.com/demos/airway-triage/" /> <style> * { margin: 0; padding: 0; box-sizing: border-box; } body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; background: #0a0e14; color: #c8c8d0; line-height: 1.6; padding: 20px; } .container { max-width: 700px; margin: 0 auto; } h1 { color: #e8c170; font-size: 1.8rem; text-align: center; margin-bottom: 8px; } .subtitle { text-align: center; color: #888; font-size: 0.9rem; margin-bottom: 30px; } .section { background: #121820; border-radius: 12px; padding: 20px; margin-bottom: 16px; border: 1px solid #1e2a3a; } .section-title { color: #e8c170; font-size: 1.1rem; font-weight: 700; margin-bottom: 14px; } p { margin-bottom: 10px; font-size: 0.92rem; } ul, ol { padding-left: 20px; margin-bottom: 10px; } li { margin-bottom: 6px; font-size: 0.9rem; } .flow-box { background: #0a1520; border: 1px solid #1e2a3a; border-radius: 10px; padding: 16px; margin: 12px 0; text-align: center; } .flow-arrow { text-align: center; font-size: 1.5rem; color: #e8c170; margin: 4px 0; } .flow-step { font-weight: 600; color: #c8c8d0; font-size: 0.95rem; } .flow-person { font-size: 0.8rem; color: #888; margin-top: 2px; } table { width: 100%; border-collapse: collapse; margin: 12px 0; font-size: 0.85rem; } th { background: #0f4c81; color: white; padding: 10px; text-align: left; font-size: 0.8rem; } td { padding: 10px; border-bottom: 1px solid #1e2a3a; vertical-align: top; } tr:last-child td { border-bottom: none; } .green-banner { background: rgba(34, 160, 107, 0.15); border: 1px solid #22a06b; border-radius: 10px; padding: 14px 18px; margin: 12px 0; } .blue-banner { background: rgba(15, 76, 129, 0.15); border: 1px solid #0f4c81; border-radius: 10px; padding: 14px 18px; margin: 12px 0; } .red-banner { background: rgba(229, 62, 62, 0.1); border: 1px solid #e53e3e; border-radius: 10px; padding: 14px 18px; margin: 12px 0; } .green-banner h3 { color: #22a06b; font-size: 0.95rem; margin-bottom: 6px; } .blue-banner h3 { color: #4a9fdb; font-size: 0.95rem; margin-bottom: 6px; } .red-banner h3 { color: #e53e3e; font-size: 0.95rem; margin-bottom: 6px; } .checklist { list-style: none; padding-left: 0; } .checklist li { padding-left: 24px; position: relative; margin-bottom: 8px; } .checklist li:before { content: "☐"; position: absolute; left: 0; color: #e8c170; font-size: 1.1rem; } .tag-green { display: inline-block; background: rgba(34, 160, 107, 0.2); color: #22a06b; padding: 2px 8px; border-radius: 4px; font-size: 0.75rem; font-weight: 600; } .tag-blue { display: inline-block; background: rgba(15, 76, 129, 0.2); color: #4a9fdb; padding: 2px 8px; border-radius: 4px; font-size: 0.75rem; font-weight: 600; } .tag-red { display: inline-block; background: rgba(229, 62, 62, 0.15); color: #e53e3e; padding: 2px 8px; border-radius: 4px; font-size: 0.75rem; font-weight: 600; } .footer { text-align: center; color: #555; font-size: 0.8rem; margin-top: 30px; padding-top: 20px; border-top: 1px solid #1e2a3a; } </style> </head> <body> <div class="container"> <h1>Patient Triage Framework</h1> <div class="subtitle">How to route every lead efficiently — Jessica handles intake, Dr. Sia handles treatment</div>  <div class="section"> <div class="section-title">⚡ The Problem</div> <p>Every lead currently goes straight to Dr. Sia. With 30-40 leads/month growing to 60+, he becomes the bottleneck. His time should be spent <strong>treating patients</strong>, not doing initial data collection that someone else can handle.</p> <p>The fix: a simple triage system where Jessica collects all the information first, categorises the case, and Dr. Sia only gets involved when clinical expertise is actually needed.</p> </div>  <div class="section"> <div class="section-title">🔄 The Flow</div> <div class="flow-box"> <div class="flow-step">1. Lead arrives (website / phone / email)</div> <div class="flow-person">Nima's CRM — logged & acknowledged within 1 hour</div> </div> <div class="flow-arrow">↓</div> <div class="flow-box"> <div class="flow-step">2. Jessica calls patient for intake</div> <div class="flow-person">Jessica — 15-20 min call, fills out intake form</div> </div> <div class="flow-arrow">↓</div> <div class="flow-box"> <div class="flow-step">3. Triage decision — 3 colour categories</div> <div class="flow-person">Jessica — follows the framework below</div> </div> <div class="flow-arrow">↓</div> <div class="flow-box" style="display:flex; justify-content:space-around; gap:8px; flex-wrap:wrap;"> <div><span class="tag-green">GREEN → Jessica</span><br><span style="font-size:0.75rem;color:#888">Handles fully</span></div> <div><span class="tag-blue">BLUE → Jessica books with Dr. Sia</span><br><span style="font-size:0.75rem;color:#888">Prepares file, he reviews</span></div> <div><span class="tag-red">RED → Dr. Sia urgently</span><br><span style="font-size:0.75rem;color:#888">Same-day contact</span></div> </div> </div>  <div class="green-banner"> <h3>🟢 GREEN — Jessica Handles Fully</h3> <p style="font-size:0.85rem; margin-bottom:8px;">Jessica does the full intake, books the appointment, and manages the patient. Dr. Sia is not involved until treatment day.</p> <table> <thead> <tr><th>Lead Type</th><th>Examples</th><th>What Jessica Does</th></tr> </thead> <tbody> <tr> <td><strong>General enquiries</strong></td> <td>Pricing questions, opening hours, location, what treatments are offered</td> <td>Answer questions, provide info, book consultation if interested</td> </tr> <tr> <td><strong>Simple bookings</strong></td> <td>Returning patients booking follow-ups, routine check-ups</td> <td>Schedule directly, confirm appointment</td> </tr> <tr> <td><strong>Referrals from other dentists</strong></td> <td>Dentist refers patient with a clear treatment need already identified</td> <td>Collect referral letter, book consultation with Dr. Sia, prepare file</td> </tr> <tr> <td><strong>Post-treatment follow-ups</strong></td> <td>Existing patients checking in, reporting minor issues, appliance adjustments</td> <td>Triage the issue, book adjustment if needed, escalate to Dr. Sia if serious</td> </tr> </tbody> </table> </div>  <div class="blue-banner"> <h3>🔵 BLUE — Jessica Preps, Dr. Sia Treats</h3> <p style="font-size:0.85rem; margin-bottom:8px;">Jessica does the full intake, gathers all clinical information, prepares a summary, and books the patient with Dr. Sia. Dr. Sia reviews the summary <strong>before</strong> the appointment so no time is wasted.</p> <table> <thead> <tr><th>Lead Type</th><th>Examples</th><th>What Jessica Gathers Before Dr. Sia</th></tr> </thead> <tbody> <tr> <td><strong>TMJ / jaw pain</strong></td> <td>Grinding, clenching, jaw tension, clicking</td> <td>Pain duration, severity (1-10), triggers (morning/night), previous treatments, stress levels</td> </tr> <tr> <td><strong>Sleep apnea / snoring</strong></td> <td>Adult breathing issues during sleep, fatigue</td> <td>Sleep study results if any, partner observations, BMI, fatigue level, previous diagnosis</td> </tr> <tr> <td><strong>Children — growth & airway</strong></td> <td>Mouth breathing, crowding, dummy use, bite issues</td> <td>Child's age, specific symptoms, duration, ENT history (tonsils/adenoids), dummy/thumb habits</td> </tr> <tr> <td><strong>Orthodontic relapse</strong></td> <td>Previous braces, teeth moved back</td> <td>When braces were worn, what was treated, current concerns, retainers used</td> </tr> <tr> <td><strong>Cosmetic / aesthetic</strong></td> <td>Teeth appearance, gaps, discolouration</td> <td>Specific concern photos, timeline expectations, budget</td> </tr> <tr> <td><strong>Adult airway / breathing</strong></td> <td>Narrow jaw, nasal breathing difficulty</td> <td>Breathing symptoms, sleep quality, previous ortho/extractions, ENT history</td> </tr> </tbody> </table> <p style="font-size:0.85rem; margin-top:8px; color:#888;"><strong>Key:</strong> Dr. Sia receives a 1-page summary before every BLUE appointment — symptoms, history, and Jessica's intake notes. He walks in already knowing the case.</p> </div>  <div class="red-banner"> <h3>🔴 RED — Dr. Sia Same-Day</h3> <p style="font-size:0.85rem; margin-bottom:8px;">These need Dr. Sia's attention immediately. Jessica contacts him directly (not next available appointment).</p> <table> <thead> <tr><th>Red Flag</th><th>Why</th><th>Action</th></tr> </thead> <tbody> <tr> <td>Severe acute pain</td> <td>Possible infection, fracture, or acute TMJ episode</td> <td>Same-day emergency slot</td> </tr> <tr> <td>Child with severe breathing issues / possible sleep apnea</td> <td>Airway compromise in children is urgent — affects brain development</td> <td>Priority booking within 48 hours</td> </tr> <tr> <td>Post-treatment complication</td> <td>Appliance broken, severe pain after procedure, infection signs</td> <td>Same-day, Dr. Sia assesses directly</td> </tr> <tr> <td>Dental trauma</td> <td>Accident, injury to teeth or jaw</td> <td>Same-day emergency</td> </tr> </tbody> </table> </div>  <div class="section"> <div class="section-title">📋 Jessica's Intake Script</div> <p style="font-size:0.85rem; margin-bottom:10px; color:#888;">Jessica asks these questions on the first call. Takes 15-20 minutes. The answers determine the triage colour.</p> <p style="color:#e8c170; font-weight:600; margin-top:14px;">For all patients:</p> <ul class="checklist"> <li>Full name, date of birth (or child's DOB if parent calling)</li> <li>Phone number and email</li> <li>How did you hear about us? (referral source tracking)</li> <li>What is the main reason you're contacting us?</li> <li>How long has this been an issue?</li> <li>Have you seen another dentist or doctor about this? What did they say?</li> <li>Are you currently in any pain? (Rate 1-10)</li> <li>Any previous dental treatments, braces, or extractions?</li> <li>Any medical conditions or medications we should know about?</li> <li>Do you have dental insurance?</li> </ul> <p style="color:#e8c170; font-weight:600; margin-top:14px;">For children specifically:</p> <ul class="checklist"> <li>Does your child breathe through their mouth or nose?</li> <li>Does your child snore at night?</li> <li>Has your child used a dummy / thumb-sucks? Until what age?</li> <li>Has your child had their tonsils or adenoids checked?</li> <li>Any feeding difficulties as a baby? (tongue tie, breastfeeding issues)</li> <li>Has your child had any speech issues?</li> </ul> <p style="color:#e8c170; font-weight:600; margin-top:14px;">For TMJ / grinding specifically:</p> <ul class="checklist"> <li>When did the pain/tension start?</li> <li>Is it worse in the morning (night grinding) or during the day?</li> <li>Does your partner notice you grinding at night?</li> <li>Any clicking, popping, or locking of the jaw?</li> <li>Have you used a night guard before? Did it help?</li> <li>Are you under significant stress currently?</li> </ul> </div>  <div class="section"> <div class="section-title">📝 Dr. Sia's Pre-Appointment Summary</div> <p style="font-size:0.85rem; margin-bottom:10px; color:#888;">Jessica fills this in for every BLUE patient. Dr. Sia reads it before walking into the appointment. Takes 2 minutes to review instead of 20 minutes discovering from scratch.</p> <div style="background:#0a1520; border-radius:10px; padding:16px; font-family:monospace; font-size:0.85rem; line-height:1.8;"> <strong>Patient:</strong> _______________________ <strong>Age:</strong> ______<br> <strong>Date:</strong> ____________ <strong>Appt time:</strong> ________<br> <strong>Triage:</strong> <span class="tag-blue">BLUE</span> / <span class="tag-red">RED</span><br><br> <strong>Chief complaint:</strong><br> _____________________________________________<br><br> <strong>Duration:</strong> _____ <strong>Pain level:</strong> ___/10<br><br> <strong>Relevant history:</strong><br> _____________________________________________<br><br> <strong>Red flags noted:</strong> ☐ Yes ☐ No<br><br> <strong>Suggested focus for consultation:</strong><br> _____________________________________________<br><br> <strong>Jessica's notes:</strong><br> _____________________________________________ </div> </div>  <div class="section" style="border-color:#22a06b;"> <div class="section-title">⏱️ Time Impact</div> <table> <thead> <tr><th></th><th>Current (No Triage)</th><th>With Triage</th></tr> </thead> <tbody> <tr> <td>Initial consultation</td> <td>Dr. Sia spends 30-40 min discovering the case</td> <td>Dr. Sia spends 10-15 min (summary already read)</td> </tr> <tr> <td>Phone enquiries</td> <td>Dr. Sia handles many directly</td> <td>Jessica handles 100% of initial calls</td> </tr> <tr> <td>Scheduling</td> <td>Ad-hoc, reactive</td> <td>Systematic — Jessica books based on triage category</td> </tr> <tr> <td>Time saved per patient</td> <td>—</td> <td><strong>~20-25 minutes</strong></td> </tr> <tr> <td>30 patients/month × 20 min saved</td> <td>—</td> <td><strong>= 10+ hours/month freed for Dr. Sia</strong></td> </tr> </tbody> </table> <p style="margin-top:10px;">That's <strong>10+ hours per month</strong> Dr. Sia gets back — equivalent to seeing 15-20 more patients without working a single extra hour.</p> </div> <div class="footer"> Prepared July 2026 — Airway Clinic Triage Framework<br> For implementation with Dr. Sia and Jessica </div> </div> </body> </html>