Airway Clinic
Nima's Role & Weekly Plan
20 hours per week — focused on growing the clinic's revenue, streamlining operations, and reducing Dr. Sia's non-clinical workload so he can focus on patients.
📋 Daily CRM — 1 Hour Every Morning
Done first thing every day to keep the patient pipeline moving:
- Respond to new leads and enquiries within the hour
- Confirm and manage upcoming appointments
- Follow up with patients after treatment (satisfaction check)
- Send rebooking reminders to patients due for a revisit
- Chase outstanding invoices and payments
- Update patient records and notes
- Review the day's appointments and flag anything to Dr. Sia
This alone prevents leads from going cold, reduces no-shows, and keeps cash flow tight.
📞 Patient Journey & Retention
Goal: Turn every happy patient into a returning patient and a referrer.
- Automated follow-up sequences — after treatment: satisfaction check → review request → rebooking prompt. Currently done manually or not at all
- Google review collection — with 30+ patients/month and 90% satisfaction, there's a huge opportunity to build a dominant online reputation
- Patient reactivation — identify patients who haven't been back in 6-12 months and reach out. Low effort, high return
- Appointment reminders — automated SMS/email reminders to cut no-shows
- Referral programme — incentivise existing patients to refer friends and family
📈 Lead Generation & Marketing
Goal: Increase organic lead flow from 30-40/month to 60+ by improving online visibility.
- SEO for airwayclinic.se — target more keywords: sleep apnea treatment Sweden, TMJ treatment, whole-body dentistry, snoring solutions
- Google Business Profile — full optimisation, regular posts, respond to every review
- Content & articles — educational blog posts on sleep apnea, dental health, treatment options. Content that ranks on Google and pulls in leads
- Social media — Instagram/Facebook presence: patient stories, educational content, before/after results
- Paid ads (phase 2) — Google Ads targeting sleep apnea keywords. With a ~£2,500 case value, the clinic can afford to spend to acquire each patient
💻 Tech & Automation
Goal: Build systems that work 24/7 without anyone having to lift a finger.
- CRM system — proper patient management in GoHighLevel. Track the full patient lifecycle from first enquiry to repeat treatment
- Website improvements — online booking, live chatbot for after-hours enquiries, clear treatment pages with pricing
- AI chatbot — answers common questions ("do you treat sleep apnea?", "how much does it cost?", "where are you located?") and captures leads 24/7
- Analytics dashboard — track where leads come from, conversion rates, patient lifetime value, busiest months
💰 Finance & Admin
Goal: Clean books, clear cash flow, and Dr. Sia always knows his numbers.
- Bookkeeping — manage the books directly
- Patient invoicing & credit control — follow up on unpaid invoices promptly
- Supplier cost review — negotiate better rates with dental suppliers, lab fees, equipment leases
- Monthly reporting — simple P&L summary so Dr. Sia can see revenue, costs, and profit at a glance
🤝 Growth & Partnerships
Goal: Build relationships that bring in patients without marketing spend.
- Cross-referral network — connect with local GPs, ENT specialists, sleep clinics, nutritionists who can refer patients
- Investor preparation — keep the dental investor relationship warm. Clean financials, clear growth plan, professional presentation
- Competitor monitoring — track what other sleep apnea and dental clinics in Sweden are doing
📅 Weekly Schedule (20 Hours)
| Day |
CRM (1hr) |
Focus Block (3hrs) |
| Monday |
Leads, follow-ups, appointments |
Patient follow-ups, review collection, reactivation |
| Tuesday |
CRM admin, pipeline check |
SEO, content, Google Business Profile |
| Wednesday |
New lead responses, booking |
CRM system, website, chatbot, automation |
| Thursday |
Patient comms, reminders |
Social media, ads planning, partnerships |
| Friday |
Pipeline review, weekly report |
Bookkeeping, invoices, supplier review |
🎯 The Bottom Line
The clinic already has 30-40 organic leads per month with a 90% conversion rate and zero marketing. That's massive demand that exists naturally.
Nima's role is to:
- Capture more leads — marketing, SEO, ads
- Convert better — patient journey, follow-ups, CRM
- Bring them back — reactivation, referrals, retention
- Run it smarter — automation, data, finance
This reduces Dr. Sia's non-clinical workload and frees him up to focus entirely on what matters — treating patients. All the admin, marketing, and operations that currently take his time away from the clinic will be handled systematically.